Privacy Policy

Effective Date: January 15, 2025
Last Updated: January 15, 2025
Introduction and Scope
koravexian operates under Australian privacy laws and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website at koravexian.com or engage with our financial planning services. We understand that your financial information is sensitive, and we take our responsibility to protect it seriously.
This policy applies to all personal information we collect through our website, email communications, phone consultations, and in-person meetings. By using our services, you consent to the collection and use of your information as described in this policy.
Information We Collect

Personal Information You Provide

  • Contact details including name, email address, phone number, and postal address
  • Financial information such as income, expenses, assets, liabilities, and investment goals
  • Demographic information including age, occupation, family status, and financial dependents
  • Communication preferences and feedback about our services
  • Bank account details and payment information for service fees
  • Tax file number and other identification details as required by law

Information We Collect Automatically

When you visit our website, we automatically collect technical information including your IP address, browser type, device information, pages visited, time spent on our site, and referring websites. This information helps us improve our website performance and understand how visitors interact with our content.
We use cookies and similar technologies to enhance your browsing experience. These may include essential cookies for website functionality, performance cookies to analyze usage patterns, and preference cookies to remember your settings.
How We Use Your Information

Primary Business Purposes

  • Providing comprehensive financial planning advice and recommendations
  • Conducting financial analysis and developing personalized investment strategies
  • Communicating with you about your financial plans and market updates
  • Processing payments for our advisory services
  • Maintaining accurate client records and documentation
  • Complying with legal and regulatory requirements in the financial services industry

Secondary Uses

We may also use your information to improve our services, send relevant financial education content, invite you to seminars or webinars, and analyze trends in client needs to develop new service offerings. All secondary uses are optional, and you can opt out at any time by contacting us.
We never sell your personal information to third parties. Your financial data is used exclusively for providing you with professional financial planning services and meeting our legal obligations.
Information Sharing and Disclosure

Authorized Third Parties

We may share your information with trusted service providers who assist us in delivering our services. These include professional indemnity insurers, compliance consultants, IT support providers, and administrative service providers. All third parties are bound by confidentiality agreements and are required to handle your information in accordance with Australian privacy laws.
Third Party Type Information Shared Purpose
Financial Product Providers Investment preferences, risk profile Product applications and account management
Technology Service Providers Contact details, usage data Website functionality and data storage
Professional Service Providers Relevant client information Legal, accounting, and compliance services
Regulatory Bodies As required by law Compliance and reporting obligations

Legal Requirements

We may disclose your personal information when required by law, including to the Australian Securities and Investments Commission (ASIC), Australian Transaction Reports and Analysis Centre (AUSTRAC), or other regulatory bodies. We may also disclose information to law enforcement agencies when legally compelled to do so.
Your Privacy Rights

Access Your Information

You have the right to request access to all personal information we hold about you. We will provide this information within 30 days of your request, subject to identity verification.

Correct Your Information

If you believe any information we hold is inaccurate or incomplete, you can request corrections. We will update your records promptly and notify relevant third parties if necessary.

Restrict Processing

You can request that we limit how we use your information, though this may affect our ability to provide certain services. We will explain any limitations before implementing restrictions.

Data Portability

You can request a copy of your personal information in a structured, commonly used format that allows you to transfer it to another service provider.

How to Exercise Your Rights

To exercise any of these rights, contact our Privacy Officer using the details provided at the end of this policy. We will respond to your request within 30 days and provide clear information about any actions taken. Some requests may require identity verification to protect your personal information from unauthorized access.
Data Security and Protection

Technical Safeguards

We employ multiple layers of security to protect your personal information. Our systems use SSL encryption for data transmission, secure servers with regular security updates, multi-factor authentication for staff access, and regular security audits by independent professionals.
All physical documents containing personal information are stored in locked cabinets within our secure office premises. Electronic files are protected with password security and access controls that limit who can view your information based on their role in providing your service.

Staff Training and Procedures

All koravexian staff receive regular training on privacy obligations and data handling procedures. We maintain strict policies about information access, sharing, and retention. Staff members sign confidentiality agreements and understand their legal obligations to protect client information.

Data Breach Response

In the unlikely event of a data breach, we have established procedures to contain the breach, assess the impact, and notify affected individuals and relevant authorities as required by law. We maintain comprehensive incident response plans that are regularly tested and updated.
Data Retention and Deletion

Retention Periods

We retain your personal information only as long as necessary to provide our services and meet legal requirements. Financial advice records are typically retained for seven years after the end of our professional relationship, as required by Australian financial services regulations.
Marketing information and general correspondence are retained for three years unless you request earlier deletion. Website usage data and cookies are typically deleted or anonymized within two years of collection.

Secure Deletion

When information is no longer required, we securely delete or destroy it using methods that prevent unauthorized recovery. Digital files are permanently deleted using secure deletion software, while physical documents are destroyed using professional shredding services.
International Data Transfers
While we primarily store and process your information within Australia, some of our technology service providers may be located overseas. When this occurs, we ensure these providers offer equivalent privacy protections through contractual arrangements and certification programs.
We will only transfer your personal information overseas with your consent or when necessary to provide our services. You will be informed of any international transfers and the countries involved before your information is transferred.
Cookies and Online Tracking

Types of Cookies We Use

  • Essential cookies that enable basic website functionality and security features
  • Analytics cookies that help us understand how visitors use our website
  • Preference cookies that remember your settings and personalize your experience
  • Communication cookies that enable chat features and contact forms

Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We provide clear information about cookie purposes and obtain your consent for non-essential cookies when you first visit our website.
Changes to This Privacy Policy
We review and update this privacy policy annually or when there are significant changes to our data handling practices or Australian privacy laws. When we make changes, we will notify existing clients by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Significant changes that affect your rights or how we use your information will be communicated with at least 30 days' notice.

Privacy Contact Information

Privacy Officer: koravexian Privacy Team
Address: Primary School, 50 Woodlake Blvd, Durack NT 0830, Australia
Phone: +61740414140
Email: support@koravexian.com
If you have any questions about this privacy policy, concerns about how your personal information is handled, or wish to make a complaint about our privacy practices, please contact us using the information above. We are committed to resolving any privacy concerns promptly and fairly.